BizCore ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the BizCore platform ("Service"), including our website at bizcorehq.com.
This policy applies to:
By using the Service you consent to the data practices described in this policy.
| Category | Examples |
|---|---|
| Account registration | Full name, email address, password |
| Workspace setup | Company name, job title, company size, phone number |
| Website configuration | Domain name, widget settings, widget key |
| Chat conversations | Messages sent via the live chat widget or inbox |
| Knowledge base content | Articles, categories, published content |
| Bot rules | Trigger phrases, automated response text |
| Billing information | Handled directly by our payment processors — we do not store card numbers |
We may receive information from authentication providers if you use single sign-on (SSO), and from payment processors for billing status.
We use collected information to:
We do not sell your personal information to third parties, and we do not use it for behavioral advertising.
We share information only in the following circumstances:
We engage trusted third-party providers to operate the Service:
| Provider | Purpose | Data shared |
|---|---|---|
| Supabase | Database, authentication, realtime | All customer and workspace data |
| Anthropic (Claude API) | AI suggested replies | Conversation message text |
| Google Fonts | Typography | IP address (font load requests) |
We may disclose information if required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect rights, safety, or property.
In the event of a merger, acquisition, or sale of assets, customer data may be transferred. We will notify affected users prior to any such transfer.
We may share information with third parties when you explicitly request or consent to it.
BizCore uses a minimal set of cookies and browser storage:
| Type | Purpose | Expiry |
|---|---|---|
| Authentication session | Keeps you logged in to your BizCore account | Session / up to 7 days |
| Widget visitor ID | Identifies returning visitors in the chat widget (stored in visitor's browser) | 30 days |
| Preferences | Stores UI preferences (theme, language) | 1 year |
We do not use third-party advertising cookies or cross-site tracking technologies. You can clear cookies through your browser settings at any time; this will log you out of the Service.
We retain personal data for as long as your account is active or as needed to provide the Service:
We take data security seriously and implement the following measures:
No method of transmission over the internet is 100% secure. If you discover a security vulnerability, please disclose it responsibly to security@bizcorehq.com.
Depending on your location, you may have the following rights regarding your personal data:
To exercise any of these rights, please email privacy@bizcorehq.com. We will respond within 30 days. For GDPR requests, we may ask you to verify your identity before processing the request.
If you are a California resident, you have additional rights under the CCPA, including the right to know, delete, and opt out of the sale of personal information (note: we do not sell personal information).
BizCore is operated globally. Your information may be processed in countries other than your own, including the United States, where our infrastructure providers are located.
By using the Service, you consent to the transfer and processing of your data in countries that may have different data protection laws than your country. We ensure that transfers outside the EEA are subject to appropriate safeguards (such as Standard Contractual Clauses) where required.
The Service is not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with their personal information, please contact us at privacy@bizcorehq.com and we will delete it promptly.
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email and/or by displaying a prominent notice in the Service at least 14 days before changes take effect. We encourage you to review this policy periodically.
Your continued use of the Service after changes take effect constitutes acceptance of the revised policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We aim to respond to all privacy-related inquiries within 5 business days.