Customer service that answers itself.
BizCore puts an AI agent on your website that resolves customer questions instantly — backed by a shared inbox, help center, tickets, and CRM. Want it completely hands-off? Our own trained human agents will run your entire support desk for you.
One workspace. Every support surface.
Click through the platform — this is the actual shape of BizCore, not marketing vapor.
A shared inbox built for speed.
Every conversation from every website lands in one real-time queue, with live presence so your team never collides.
- Real-time messages, read receipts & typing
- Saved replies & ✦ AI-suggested answers
- Internal notes, file attachments & search
An AI agent that knows its limits.
It answers from your knowledge base with a confidence score on every reply — and escalates to a human the moment confidence drops.
- Cites the exact help article it used
- Auto-escalation below the confidence bar
- Visitors rate answers 👍/👎 — you see it all
Nothing falls through the cracks.
Turn any conversation into a trackable ticket with priority, assignee, and status — updated in real time for the whole team.
- One-click ticket from any chat
- Priorities, assignees & live status
- Linked to the customer & conversation
Measure what customers feel.
Resolution rates, AI performance, CSAT scores, busiest pages — the numbers that tell you support is actually working.
- AI resolution & escalation rates
- CSAT ratings straight from the widget
- 7 / 30 / 90-day trends & top source pages
A help center customers actually read.
Write articles once. Customers self-serve on your public help center, browse them inside the chat widget, and the AI cites them in answers.
- Public, searchable help center page
- Help tab built into the chat widget
- Articles power the AI's answers
Your best support agent, on every conversation.
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Answers from your knowledge baseThe agent reads your help articles and your company context, then replies with accurate, on-brand answers — and cites its source.
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Knows when it's confidentEvery AI reply carries a confidence score. When confidence drops, the conversation is escalated to your team automatically — no wrong answers pushed on customers.
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Hands off to humans gracefullyEscalated chats land in your shared inbox with full context, AI suggestions, and internal notes — your team picks up exactly where the AI left off.
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Deterministic bot rules tooFor the moments you want exact scripted answers — trigger phrases, priorities, and instant escalation rules run alongside the LLM.
Everything support needs, in one workspace.
The AI agent is only the beginning. Behind it sits a complete, unified customer service operating system.
Shared inbox
Every conversation from every website in one real-time inbox — with assignment, presence, read receipts, and internal notes.
AI agent & chatbot rules
An LLM-powered agent plus deterministic bot rules for the moments you want exact, scripted answers.
Knowledge base & help center
Publish help articles once — customers self-serve on your public help center, and the AI cites them in chat.
Tickets
Turn any conversation into a trackable ticket with priority, assignee, and status — nothing falls through the cracks.
Customer CRM
Every visitor becomes a rich contact — tags, notes, status, and full conversation history at a glance.
Analytics & CSAT
Resolution rates, AI performance, satisfaction scores, and traffic sources — measure what your customers feel.
Team & roles
Invite teammates by email with admin or agent roles — live presence shows who's online, right in the inbox.
Multi-website
Run support for several sites from one workspace — each with its own widget key, accent color, and AI context.
Smart notifications
Browser and email alerts the moment a customer writes — plus business hours with an automatic after-hours responder.
Make it feel like yours.
The chat widget adapts to your brand — pick an accent color, set your welcome message, and add your company context for the AI. Try a color:
Secure by design, not by afterthought.
Customer conversations are sensitive. BizCore treats them that way — at the database layer, not just the UI.
Tenant isolation
Row-level security on every table — each workspace's data is walled off at the database layer.
Private file storage
Chat attachments live in private storage, served only through short-lived signed links to the people in the conversation.
Encrypted in transit
Every message travels over TLS — from the visitor's browser, through realtime channels, to your inbox.
Role-based access
Admin and agent roles keep settings, analytics, and websites in the right hands — invites expire automatically.
"Great customer service shouldn't depend on how many agents are awake. It should be instant, accurate, and effortless — for the customer and for your team."
The principle BizCore is built on
AI first. Real humans, on demand.
Some conversations deserve a human touch — but hiring, training, and staffing a support team is expensive. With BizCore you can add a dedicated, trained human agent to your inbox for a fraction of the cost of an in-house hire. The AI clears the routine; your BizCore agent handles the rest.
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Trained before day oneYour agent studies your knowledge base, products, and tone of voice before they take a single chat.
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Works inside your inboxNo new tools, no handovers — they pick up escalated conversations right where the AI left off.
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Scale up or down anytimeFrom a few hours a day to round-the-clock coverage — grow support with revenue, not ahead of it.
- Answers chats, tickets & follow-ups in your workspace
- Keeps your knowledge base fresh as questions evolve
- Reports weekly with CSAT & resolution metrics
- Backed by the AI agent between shifts
Built for teams that talk to customers.
Answer before they abandon.
Shipping, returns, sizing, stock — the AI clears the questions that stand between a browser and a buyer.
- Instant order & delivery answers
- Tickets for refunds & claims
- CSAT on every resolved chat
Support without the headcount.
Your docs become an AI agent overnight. Onboarding and how-to questions resolve themselves while you build.
- KB-grounded answers with citations
- Escalation with full context
- AI performance analytics
Never miss another lead.
Quotes, availability, opening hours — answered at 2 a.m. Every visitor becomes a contact in your CRM.
- 24/7 first response
- Business hours & auto-responder
- Contacts, tags & notes built in
Live on your site in three steps.
Create your workspace
Sign up and your workspace is ready in seconds — inbox, help center, CRM, and AI agent included from the first minute.
Add one line to your site
Copy the widget snippet and paste it before </body>. It works on any website, store, or web app — no code changes.
Teach the AI, then relax
Write a few help articles and a short company brief. The AI starts answering immediately and hands the hard ones to you.
Frequently asked.
How does the AI agent know about my business?
You give it two things: your knowledge base articles and a short company context brief. The agent answers strictly from those sources, cites the article it used, and escalates to your team whenever it isn't confident.
What happens when the AI can't answer?
The conversation is escalated automatically — the customer is told a teammate is joining, and the chat lands in your shared inbox with the full transcript, the AI's confidence trail, and suggested replies.
Do I need a developer to install the widget?
No. Installation is a single script tag you paste into your site's HTML — the same way you'd add any analytics snippet. It takes about two minutes, and you can customize the accent color to match your brand.
Is my customers' data safe?
Yes. Every workspace is isolated with row-level security at the database layer, chat attachments are stored privately and served through short-lived signed links, and all traffic is encrypted in transit.
Can my whole team use it?
Yes — invite teammates by email, assign roles, and work the same inbox together with live presence, assignment, and internal notes. Admins control websites, analytics, and workspace settings.
Does it work outside business hours?
That's where it shines. The AI answers around the clock. You can also set business hours with an auto-responder, so customers always know exactly when a human will follow up.
With BizCore, customer service is our job — not yours.
Every layer handled by one platform and one company: the AI answers instantly, BizCore's trained human agents cover everything else, and your customers never wait — while you never touch a ticket.
Put your customer service on autopilot.
Set up in minutes · Works on any website