Email Notifications
Get emailed when a visitor sends a new message and no one is online.
Business Hours
The widget shows an offline banner and auto-responder outside these hours.
| Day | Open | Hours | ||
|---|---|---|---|---|
Launcher Teaser Message
Text that floats above the chat icon to greet visitors. Leave blank to hide it.
Max 120 characters. Appears as a speech bubble above the chat button.
Offline Auto-Responder
Message shown to visitors when your team is outside business hours.
Message Retention
Choose how long conversation messages are kept. "On resolve" deletes messages and the conversation immediately when marked resolved.
Saved Replies (Canned Responses)
Pre-written replies your team can insert in one click from the inbox.
| Title | Reply | |
|---|---|---|
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