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Bot Rules
AI Agent
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Rules
Select a rule to edit, or create a new one
Create First Rule
Configure for:
AI Agent Status
When enabled, the AI agent automatically replies to visitors using your business context and knowledge base. Bot rules always run first.
AI Auto-Reply
Responds instantly when visitor sends a message
Business Context
AI Training
Tell the AI about your business — what you do, your products, pricing, policies, tone of voice. The more detail you provide, the better it performs.
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How the AI works
1
Visitor sends a message
→ Bot Rules are checked first (by priority)
2
No rule matched
→ AI Agent is invoked (if enabled + business hours)
3
AI uses
your Business Context above + published Knowledge Base articles to craft a reply
4
If AI can't answer
(or visitor asks for human) → escalates to your team in Inbox
Knowledge Base
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Manage Knowledge Base →
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Trigger Phrase
*
The visitor message must match this phrase to trigger the bot reply.
Match Type
Contains — message contains the phrase anywhere
Starts with — message begins with the phrase
Exact — message is exactly this phrase
Bot Reply
*
Priority
(lower = higher priority)
Website (optional)
All websites
Escalate to human after replying
Rule is active
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